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NATIONAL
ROAMING COVERAGE
| 1.
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Do
the phones provided by Phonerental
work all over the US?
Yes. Our cell phones work all
over the US. Our agreements allow our cellphones to roam on any available network. For a very
specific area, give us a call
at 800-335-3705 and we'll find
out for you. |
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DELIVERY
AND PICKUP OF YOUR PHONERENTAL CELLPHONE
| 1.
|
Where
can I receive my cellphone?
The phones can be delivered anywhere in the U.S. (airport, residence, hotel, or wherever the client so requests). |
| 2.
|
How
long does the delivery of a cellphone
takes?
Once the reservation is confirmed, we can ship the cellphone kit the same day. Shipping charges will vary depending on transit time. The more days in advance we have to ship, the cheaper the shipping rates will be. But if you need a phone right away, we can ship next day and also deliver on Saturdays. Also, our reserve central can assign you your reserved phone numbers up to a week in advance! |
| 3. |
How do I return my cellphone?
Once you're done with the rental, just use our prepaid, preaddresed envelope to return the cellphone kit to our offices. |
| 4. |
How do you calculate the rental period?
The rental period starts on the day UPS/Fedex delivers the package, and ends the day the return package is scanned by UPS/Fedex. |
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CELLPHONE
RENTALS IN THE US
| 1.
|
How
do I obtain my cell phone for
use in the US?
Simply
by calling toll free our call
center 24/7 at 800-335-3705. You
can also send us an email and
we'll give you further details
about our service, at info@phonerentalusa.com.
Delivery is almost immediate. |
| 2.
|
What
are the acceptable means of payment?
Services
can be paid by local check, cash
or credit card. |
| 3. |
What is a "preauthorization"?
Phonerental doesn't charge anything upfront on your credit card. Instead, we "pre-authorize" a certain amount per phone, to cover possible call charges. A pre-authorization on a credit card means that the credit card issuer will make sure that at least the pre-authorized amount is left available on your credit line at all times, "freezing" that amount. . At the end of the rental, Phonerental will charge the invoice amount against that pre-authorization. If not enough to cover charges, the rest will be charged as a regular sale. |
| 4.
|
Do
you accept company accounts?
We
have implemented a system for
company accounts that allows payments
by wire transfer, cash or credit
card. |
| 5.
|
Are
there any special prices for multiple
rentals?
Phonerental
usually gives a discount when
you require several cellular phones.
Please ask us about it at info@phonerentalusa.com. |
| 6.
|
How
do I end my contract?
On
the contract you establish
a return date. In case of
need to extend or shorten the
length of your rental, let us
know as soon as possible and we'll
make the necessary adjustments. Once you're done with the rental, just use our prepaid, preaddresed envelope to return the cellphone kit to our offices. |
| 7.
|
How
is the invoicing of the service
handled?
At
the end of your contract, you
will receive a corresponding
invoice with a detailed report
of all your calls made and all
the charges for your calls. This
will allow you to control the
charges being made. Usually, you will receive
your invoice the first week of
the following month after you
return your cellphone. |
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YOUR
CELLULAR PHONE OPERATION
| 1.
|
Will
the phone be ready to be used
when I get it?
Our
phones are delivered activated to allow you to use them
as soon as you get them. |
| 2.
|
Will
my cell phone work on Mexico and
Canada?
Yes.
The cell phones provided by our
company have automatic roaming
to the US neighbor countries.
Just tell one of our representatives
your itinerary to activate the
service. Roaming will be automatic,
so you'll have the same phone
number in every country. Note
that international roaming charges
will apply. If you intend to spend
much time outside the US, you
might want to consider renting
a GSM cell phone. |
| 3.
|
Will
I be able to operate my cellphone?
Our
phones are delivered with instructions
manuals, wich will allow you to
make and receive calls from and
to anywhere in the world. Remember
that all our equipment is geared
towars ease of use! |
| 4.
|
Is
it possible to transfer data through
my phone?
If
you are planning on transferring
data through palmtops, laptops,
email devices, etc, let us know
in advance to supply you with
the correct accessories. |
| 5.
|
Do
you provide international tech
support?
Indeed,
our assistance department will
provide you technical support
anytime anywhere you might be.
You have at your service our call
center 24/7 800-335-3705. |
| 6.
|
Do
I need special codes or PINs to
make or receive calls?
No,
our equipment uses the services
of the most important telecommunications
providers in the world, providing
you with clear communications,
service availability and direct
access to the phone numbers to
call. |
| 7.
|
Will
my phone have voicemail available?
Yes,
your phone will have voicemail
activated free of charge. You
only pay for the time you spend
retrieving your messages. |
| 8.
|
Will
my cellphone have Caller ID available?
Yes,
the cell phones provided by Phonerental
come with Caller ID activated
at the time of delivery, without
extra charge. Caller ID works
only for local incoming local
numbers. |
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