 |
SATELLITE
PHONE COVERAGE
| 1.
|
Where
do satellite phones work?
The cell phones provided by Phonerental
work anywhere in the world: where
regular cellphone technology hasn't
reached yet, satellite technology
has coverage, working with a direct
satellite signal. |
|
|
DELIVERY
AND PICKUP OF YOUR SATELLITE PHONE
| 1.
|
Where
can I receive my Satellite phone?
The
phones can be delivered anywhere in the US (airport, residence, hotel, or wherever the client so requests). |
| 2.
|
How
long does the delivery of a Satellite
phone takes?
Once
confirmed the reservation, we can ship the same day. Shipping charges will vary depending on transit time. The more days in advance we have to ship, the cheaper the shipping rates will be. But if you need a phone right away, we can ship next day and also deliver on Saturdays. Also, our reserve central can assign you your reserved phone numbers up to a week in advance! |
| 3 |
How do I return my Satellite phone?
Once you're done with the rental, , use our prepaid, preaddresed envelope to return the satellite phone kit to our offices. |
| 4.
|
How do you calculate the rental period?
The rental period starts on the day UPS/Fedex delivers the package, and ends the day the return package is scanned by UPS/Fedex.
|
|
|
SATELLITE
PHONE RENTALS
| 1.
|
How
do I obtain my Satellite phone?
Simply
by calling toll free our call
center 24/7 at 800-335-3705. You
can also send us an email and
we'll give further details about
our service, at info@phonerentalusa.com
Delivery is almost immediate. |
| 2.
|
What
are the acceptable means of payment?
Services
can be paid by local check, cash
or credit card. |
| 3 |
Do you accept company accounts?
We have implemented a system for company accounts that allows payments by wire transfer, cash or credit card. |
| 4.
|
What is a "preauthorization"?
Phonerental doesn't charge anything upfront on your credit card. Instead, we "pre-authorize" a certain amount per phone, to cover possible call charges. A pre-authorization on a credit card means that the credit card issuer will make sure that at least the pre-authorized amount is left available on your credit line at all times, "freezing" that amount. . At the end of the rental, Phonerental will charge the invoice amount against that pre-authorization. If not enough to cover charges, the rest will be charged as a regular sale. |
| 5.
|
Are
there any special prices for multiple
rentals?
Phonerental
usually gives a discount when
you require several Satellite
phones. Please asks us about it
at info@phonerentalusa.com. |
| 6.
|
How
do I end my contract?
On
the contract you can establish
a return date. In case of the
need to extend or shorten the
length of your rental, let us
know as soon as possible and we'll
make the necessary adjustments. Once you're done with the rental, just use our prepaid, preaddresed envelope to return the cellphone kit to our offices. |
| 7.
|
How
is the invoicing of the service
handled?
At
the end of your contract, you
will receive the corresponding
invoice, with a detailed report
of all your calls made and all
the charges for your calls. This
will allow you to control the
charges being made. You will receive
your invoice the first week of
the following month after you
return your Satellite phone. |
|
|
YOUR
SATELITE PHONE OPERATION
| 1.
|
Will
the phone be ready to be used
when I get it?
Our
phones are delivered with all
the accessories, batteries and
activated to let you use them
as soon as you get them. |
| 2.
|
If
I move thorough different countries
on my trip, does my Satellite
phone number change?
Not
at all, once you rent your Satellite
phone, Phonerental will give you
a fixed number for your whole
trip, independently of the countries
you visit. Your contacts will
always reach you at the same number. |
| 3.
|
Will
I be able to operate my satellite
phone?
Our
phones are delivered with instructions
manuals, wich will allow you to
make and receive calls from and
to anywhere in the world. Remember
that all our equipment is geared
towars ease of use! |
| 4.
|
Is
it possible to transfer data through
my phone?
If
you are planning on transfering
data through palmtops, laptops,
email devices, etc, let us know
in advance to supply you with
the correct accessories. |
| 5.
|
Do
you provide international tech
support?
Indeed,
our assistance department will
provide you technical support
anytime anywhere you might be.
You have at your service our call
center 24/7 800-335-3705. |
| 6.
|
Is
there a place my Satellite phone
won't work, or won't receive a
signal?
A
satellite phone works any time
is outdoors and with nothing coming
between the antenna and the satellite
signal. In an enclosed place such
as a building or automobile, you'll
need an auxiliary antenna placed
outside of it. |
|
|
